Terms and Conditions

BY PLACING AN ORDER FOR GOODS AND/OR SERVICES ON THIS WEBSITE, THE USER AGREES TO BE BOUND UNCONDITIONALLY BY THESE TERMS AND CONDITIONS OF SALE.


ACCEPTANCE OF THESE TERMS AND CONDITIONS OF SALE BY THE USER CONSTITUTES A BINDING LEGAL AGREEMENT BETWEEN Feelgood Health CC AND THE USER.

1. All information supplied on this website and by the staff members of Feelgood Health is for educational purposes only and is not intended to diagnose, treat or cure any disease. If your symptoms persist, please consult a medical practitioner. 

2. Guarantee: All Feelgood Health remedies are sold with a 90 day satisfaction guaranteed money back guarantee as follows:

If you are not 100% satisfied with your purchase, please contact us by email at info@feelgoodhealth.co.za. This is to help us understand why you are not happy with the product you have bought and perhaps recommend a solution that will better suit you (we would really like you to be happy!).  If another product is more suitable for you, we will ship it to you free of charge. 

However, if you prefer to have your money back, please send your purchase back to Feelgood Health, PO Box 735, Plumstead, 7801. Upon receipt, we will refund you the cost of the products (please email your banking details to info@feelgoodhealth.co.za) 

3. Payment:  Payment for purchases made via the website can be made by credit card or electronic fund transfer (EFT) into Feelgood Health’s designated bank account, details of which are sent to the user when this payment option is selected. 

In compliance with section 43(5) of the ECT Act, Feelgood Health uses the services of Payfast, an approved payment gateway. Payfast is Level 1 PCI Certified and uses the strictest form of encryption for all transactions. For more information on Payfast, please visit www.payfast.co.za.

 

Feelgood Health does not process or store User’s credit card details.

Where payment is made via EFT, confirmation of payment must be received by Feelgood Health within 5 days from the date that an order is confirmed. No orders will be processed until confirmation of payment has been received.

 

Feelgood Health reserves the right to request further information from a User in order to verify any order placed or for the processing of any payment due.
4. Delivery: Feelgood Health will take all reasonable efforts to ensure that goods or services ordered by Users are delivered within a reasonable time and in good order. However, as Feelgood Health is reliant on third parties to deliver goods and services ordered on the website to Users, it cannot guarantee delivery times.
 
Delivery time estimates are calculated from the date and time when the goods leave the Feelgood Health, which is usually within one working day of an order being confirmed.
 
Deliveries are done on business days only. 
 
Feelgood Health will not be responsible for any loss or delays caused by delayed or non-delivery resulting from incorrect delivery information being given by the User during the checkout process.
 
In terms of section 46(1) of the ECT Act, Feelgood Health must execute an order within 30 days after the date on which an order placed by a User has been confirmed, unless an alternative delivery date has been specifically pre-arranged and agreed upon between Feelgood Health and the User.
While we do our best to stay in stock at all times, we are working with natural ingredients which are sometimes seasonal. If we are out of stock of any products you have ordered, we will contact you to inform you of this. If there is another suitable remedy for your need, we will advise you. If there is not and you have paid for your order already, we will immediately refund your money
 
If Feelgood Health fails to execute any order within the 30 day period, or within such other period that has been specifically agreed to with the User, the User may cancel the agreement with 7 days’ written notice and Feelgood Health shall refund all monies received from the User.
 
Feelgood Health shall not otherwise be liable for any direct or indirect loss of whatsoever nature sustained by any User as a result of the late or non-delivery of any item ordered which is not due to any fault on the part of Feelgood Health.
THE USER EXPRESSLY ACKNOWLEDGES THAT THEY HAVE READ THESE TERMS OF SERVICE OF SALE AND UNDERSTANDS THE RIGHTS, OBLIGATIONS, TERMS AND CONDITIONS SET FORTH HEREIN. BY PLACING AN ORDER WITH FEELGOOD HEALTH CC ON THE WEBSITE AND/OR CONTINUING TO USE THIS WEBSITE, THE USER EXPRESSLY CONSENTS TO BE BOUND BY THESE TERMS AND CONDITIONS OF SALE.