When you reach out to us on WhatsApp, you aren’t talking to a robot - you’re talking to Masixole Gqomoro. He's a vital part of the Feelgood Health team and works closely with customers across our various digital platforms, including WhatsApp support. He's often the first person people speak to when they have questions, feel unsure, or simply want guidance before placing an order.
Here's a bit more about the person on the other side of your screen.
Who is Masixole?
His interest in alternative and complementary medicine developed through a mix of personal curiosity, studies, and time spent in health focused environments. Over the years, this has given him a practical understanding of natural and holistic wellness, which he uses to help customers make sense of their options.
"What I enjoy most is knowing that I’m helping someone feel heard and supported. Many customers come to us looking for reassurance as much as information, and I take pride in offering both with care and honesty." - Masixole
On WhatsApp, Masixole supports customers by:
- Sharing product information about Feelgood Health’s natural and plant-based options
- Helping people understand which products may suit their needs
- Explaining how Feelgood Health products are commonly used and what to expect
- Helping customers explore holistic approaches and complementary options when they are unsure where to start
Beyond the Chat
Outside of work, Masixole values intentional living and personal growth. He enjoys learning, reflecting, and staying curious about wellness and self-development, as well as contributing positively to the communities around him. The same patience, care, and attentiveness guide the way he engages with every customer conversation.
Need a hand? Masi is online.
Skip the emails and get a direct, human response from Masixole. From specific product questions to general advice, he is ready to chat between Monday to Friday, 8AM to 4.30PM!