90 day money back guarantee
For your peace of mind, we offer a 90 day money back guarantee.
Refund policy and procedure. Damaged or incorrect products
If your product is damaged or defective in any way, or if we have got your order wrong, please email us at email@example.com, within 7 days of receipt, along with pictures of the product or the damage so that we can arrange a refund or a replacement. Please always include your full name and order number if possible. Should we require damaged or incorrect products to be returned, we will arrange this at our expense. Please note that we will not accept returns without prior authorisation.
If for some other reason you want to return your products (e.g. you don't want them anymore), you are welcome to do so within 90 days of order. The products must be in new condition and unopened. Please note that no returns will be accepted unless they have first been authorised by emailing firstname.lastname@example.org.
Once the return has been authorised, the products should be shipped back to us at your expense. We will arrange a refund voucher or replacement on receipt of the products in good condition.